Terms & Conditions
1. Overview
ExConnect provides a human-assisted communication support service designed to help users structure and manage co-parenting communication.
By using ExConnect, you agree to these Terms of Service.
2. Nature of the Service
ExConnect is a support service, not a replacement for your own judgment.
We assist in filtering incoming messages and refining outgoing messages We do not make decisions on your behalf We do not provide legal, psychological, or therapeutic advice
You remain solely responsible for:
the content of all messages sent decisions made based on communication 3. User Responsibility
By using ExConnect, you agree that:
You are responsible for reviewing messages before they are sent You will not use the service for unlawful, abusive, or harmful communication You will provide accurate information during onboarding
ExConnect is not liable for outcomes resulting from communication between you and your co-parent.
4. Human-Assisted Communication
ExConnect uses trained human facilitators to support message structuring.
By using the service, you acknowledge and consent that:
Your messages may be reviewed and processed by a human facilitator The facilitator’s role is to improve clarity and reduce escalation The facilitator does not act as a legal representative or mediator 5. Messaging and Delivery ExConnect facilitates communication via email and messaging platforms We aim to provide timely responses but do not guarantee immediate delivery Users are responsible for confirming the accuracy of messages before sending 6. Usage Limits
Your subscription includes a defined level of usage (e.g. daily message exchanges).
We reserve the right to:
limit or pause service if usage exceeds reasonable bounds contact you to discuss appropriate usage 7. Payment and Subscription ExConnect operates on a monthly subscription basis Payments are processed securely via Stripe Subscriptions renew automatically unless cancelled
You may cancel at any time. No refunds are provided for partial billing periods unless required by law.
8. Privacy and Confidentiality
We take privacy seriously.
Your communication is treated as confidential Data is stored securely Access is limited to authorised personnel required to deliver the service
However, no system is completely secure, and you use the service at your own risk.
9. Service Availability
We aim to provide a reliable service but do not guarantee:
uninterrupted availability specific response times
We may modify or suspend the service at any time.
10. Limitation of Liability
To the extent permitted by law:
ExConnect is not liable for:
indirect or consequential loss emotional, relational, or financial outcomes resulting from communication actions taken based on messages processed through the service 11. Termination
We reserve the right to suspend or terminate access if:
these terms are violated the service is used inappropriately 12. Changes to Terms
We may update these Terms from time to time. Continued use of the service constitutes acceptance of updated terms.
13. Contact
For questions regarding these Terms, please contact us via the details provided on the website.
ExConnect provides a human-assisted communication support service designed to help users structure and manage co-parenting communication.
By using ExConnect, you agree to these Terms of Service.
2. Nature of the Service
ExConnect is a support service, not a replacement for your own judgment.
We assist in filtering incoming messages and refining outgoing messages We do not make decisions on your behalf We do not provide legal, psychological, or therapeutic advice
You remain solely responsible for:
the content of all messages sent decisions made based on communication 3. User Responsibility
By using ExConnect, you agree that:
You are responsible for reviewing messages before they are sent You will not use the service for unlawful, abusive, or harmful communication You will provide accurate information during onboarding
ExConnect is not liable for outcomes resulting from communication between you and your co-parent.
4. Human-Assisted Communication
ExConnect uses trained human facilitators to support message structuring.
By using the service, you acknowledge and consent that:
Your messages may be reviewed and processed by a human facilitator The facilitator’s role is to improve clarity and reduce escalation The facilitator does not act as a legal representative or mediator 5. Messaging and Delivery ExConnect facilitates communication via email and messaging platforms We aim to provide timely responses but do not guarantee immediate delivery Users are responsible for confirming the accuracy of messages before sending 6. Usage Limits
Your subscription includes a defined level of usage (e.g. daily message exchanges).
We reserve the right to:
limit or pause service if usage exceeds reasonable bounds contact you to discuss appropriate usage 7. Payment and Subscription ExConnect operates on a monthly subscription basis Payments are processed securely via Stripe Subscriptions renew automatically unless cancelled
You may cancel at any time. No refunds are provided for partial billing periods unless required by law.
8. Privacy and Confidentiality
We take privacy seriously.
Your communication is treated as confidential Data is stored securely Access is limited to authorised personnel required to deliver the service
However, no system is completely secure, and you use the service at your own risk.
9. Service Availability
We aim to provide a reliable service but do not guarantee:
uninterrupted availability specific response times
We may modify or suspend the service at any time.
10. Limitation of Liability
To the extent permitted by law:
ExConnect is not liable for:
indirect or consequential loss emotional, relational, or financial outcomes resulting from communication actions taken based on messages processed through the service 11. Termination
We reserve the right to suspend or terminate access if:
these terms are violated the service is used inappropriately 12. Changes to Terms
We may update these Terms from time to time. Continued use of the service constitutes acceptance of updated terms.
13. Contact
For questions regarding these Terms, please contact us via the details provided on the website.